FAQs

We have a flat rate of $9.95 for domestic shipping anywhere in Australia.

For orders over $100 shipping is free

Shipping rates for New Zealand will be calculated at checkout.

Store pick-up is only available from Braeside, Melbourne. Please select store pickup at checkout.

Once your order is placed, you will be notified to arrange a pick-up time.

Orders will be processed within 48 hours of payment during Monday to Friday.

Orders placed on Saturday, Sundays and public holidays are processed on the following business day.

Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional postage charge of $6.95 applied to resend your parcel.

When using our flat rate shipping your order should be expected within 3-5 days.

Western Australia, Northern Territory and Rural areas should expect up to 10 days.

We currently only ship to Australia and New Zealand.

Duties and taxes are the responsibility of the recipient and may or may not be applicable depending on the country you are ordering from. We do not have a responsibility to cover these costs if they incur. 

We have a 12 month manufacturers warranty.

This does not cover misuse or unreasonable damage cause by incorrect use.

We will accept refunds up to 30 days from purchase date.

Please contact us within 30 days to discuss.

All products must be returned in original packaging and must be unused.

Refunds will not include the original shipping cost. A refund will only be given on the cost of the item(s).

Shipping costs to return an item must be covered by the customer.

Unfortunately we do not offer exchanges on any of our products

According to consumer law if your product has arrived and is faulty or damaged making the product unusable, please contact us within 7 days to discuss the return of your product.